NORTH LEEDS | SOUTH LEEDS

At Music Lab, we emphasize professionalism, punctuality, and focusing on our students' needs. Our goal is to elevate the standard of music education in Leeds by offering high-quality tuition and bringing the best educators to our school.

We expect commitment, focus, and passion from our students, with at least 30 minutes of daily practice.

Payments
- Payments are made in advance by direct debit.
- You can cancel at any time, but we require a 30-day notice.
- Payments renew on the same date each month based on the first lesson date. For example, if your first lesson is on May 17th, subsequent payments are due on the 17th of each month.
- Payments overdue by 7 days incur a £5 fee. Overdue payments by 3 weeks result in losing your time slot, which will be made available to waitlisted students. Outstanding payments must still be settled.
- Frozen memberships are available at 60% of the total fee for up to 3 months. Beyond this, the slot is released and the membership is cancelled.

Cancellations & Make-Up Lessons
- We require a 30-day notice period for any cancellation of memberships. If a member cancels on the day of their payment, that payment cycle must still be completed and paid in full. The next payment cycle will not be billed, provided we receive the cancellation notice at least 30 days in advance. No refunds will be issued for cancellations made on the payment day; the 30-day notice must be respected.
- Notify us 48 hours in advance to arrange a make-up lesson. Cancellations without 48 hours' notice will not be eligible for a make-up lesson.
- One make-up lesson per month, up to 8 per year.
- Make-up lessons must be scheduled within 30 days of the missed lesson. Make-ups depend on our availability and cannot always be guaranteed.
- If a student misses a lesson without notice, it will be charged as attended. If the teacher misses a lesson, a make-up lesson or full refund will be provided.
- Group classes cannot be rescheduled.
- No refunds during holidays; lessons are compensated throughout the year.
- More than 10 cancellations a year may result in permanent loss of the time slot.
- Confirmation of cancellation is required to stop payments. Not attending lessons does not equate to cancelling the membership. Memberships auto-renew each month, and failure to communicate your intent to cancel will result in continued charges.

Frozen Memberships
- Frozen memberships can be maintained for up to 3 months at 60% of the fee. After 3 months, the slot is released and the membership is cancelled.

Our Teachers
- Music Lab reserves the right to assign new teachers without notice.
- All teachers have valid DBS checks and undergo mandatory monthly training.

Holidays
- Summer Break: Closed from August 5th to 19th.
- New Year’s Break: Closed from December 19th to January 3rd.

Other Information
- Attending lessons signifies agreement with these terms.
- No refunds for cancelled memberships, even if the month is not completed.

• We never close during bank holidays - lessons run as usual on bank holiday Mondays unless stated above - see "HOLIDAYS" section;
  - Final invoices in December or July may include extra lessons received in previous six months without additional charges.
  - Each month includes four lessons, but months with five weeks will not incur extra charges, compensating for holiday breaks.